Crystal Rook

VA-Accredited Agent

Crystal is a United States Navy Veteran.  She was a Cryptologic Technician serving in Guam, Maryland, Virginia and onboard the USS George Washington (CVN 73). Post service, Crystal spent almost a year in Iraq as Facility Security Officer, responsible for the management of Temporary Sensitive Compartmented Information Facilities (TSCIF) throughout the country, as well as Personnel Security. Upon her return, she worked as Facility Security Officer ensuring personnel security for linguists deploying to the Middle East and 6 years working for the Department of Veterans Affairs, where she developed and rated veteran disability cases with specialization in Character of Discharge and Military Sexual Trauma cases. With her understanding of the law, she wanted to make a larger impact for her fellow veterans and joined the private sector. Crystal is an accredited agent with the US Department of Veterans Affairs.

Shelbie Kerns

Legal Nurse Consultant

Shelbie graduated with honors from NMSU with her Bachelor’s of Science in Nursing degree in 2021. While in nursing school, she worked with numerous veterans and workman compensation patients as a home health aide. Upon graduating nursing school, she began working in the emergency department. After two years of gaining acute/critical care experience, she transitioned to surgical services, gaining experience in both the operating and recovery room.


Shelbie is a mother of two and a military spouse. In her free time she loves to mountain bike, cook, shop, and spend time with her family. She is no stranger to the hardships that military life can bring and she looks forward to offering her medical knowledge to strengthen your VA claim!

Picture coming soon

Tiffany Rook

Legal Intake Specialist

Tiffany is an entrepreneur. She has held licenses in cosmetology and realty. She is a mother to two boys and her husband is Active Duty in the United States Navy. She comes from a military family, her father and grandfather served in the United States Army. Her family and helping others are the most important things to her. Her personal understanding of the challenges Veterans face drives her to provide the best service in helping our Veterans